Frequently Asked Questions

What is the Visitor Line and who can benefit from it?

The Visitor Line is a new prepaid pack from etisalat, exclusively designed for the visitors travelling to the UAE. Whether you are on a business trip, a tourist, a job seeker or just visiting family, the Visitor Line gets you connected immediately with a rich pack selection of your choice. You can enjoy benefits that suit your needs from:

• Data + Wi-Fi pack (recommended for visitors on business)
• Voice and SMS pack (recommended for family/leisure visitors)
• Data, Voice, SMS pack (recommended for the leisure/business visitor)

What are the New Visitor Packs?

These are packs designed for you if you are travelling to the UAE for tourism, business, or to visit your family. The Visitor Line offers the following bundled packs:

Who is eligible to subscribe to Visitor Packs?

All visitors/recurring visitors to the UAE can get these packs.

What are the benefits of the Visitor Line and how much do I pay?

For just AED 100, you can instantly connect with your friends and family back home during your stay with the choice of one of the suitable packs, which needs to be selected at time of purchasing the line. The SIM card will be valid for 30 days and the validity can be extended for an additional period of 30 days for just AED 10. Each pack is valid for 14 days from the date of activating it.

*5% VAT excluded
All packs include 5 hours of free UAE Wi-Fi.
The packs can be re-purchased for AED 75 (5% VAT excluded).

If you have activated the line using your passport, you should visit the nearest etisalat Business Centre or outlet to provide your new Emirates ID and fill the TRA registration, so you can migrate to a prepaid line, Wasel.

What is the validity of the Visitor Line?

The Visitor Line is valid for 30 days from the activation date of the line and will be recycled after. You can migrate your Visitor Line to Wasel Prepaid, our main Pay-as-You-Go line, by visiting any Etisalat outlet and presenting your new Emirates ID to fulfil the TRA registration rules.

How will I be charged for my voice calls?

Charging pulse for the voice call bundles will be on per-minute basis.

What will my rates be if I recharge and use my Visitor Line?

In case you have opted not to subscribe to any of the packs above and just want to recharge and use your Visitor Line, you will be charged Pay-as-You-Go rates, which are listed below.

5% VAT excluded

What happens after 14 days? Can I recharge and use my Visitor Line?

You can recharge your Visitor Line using any of the following methods; which are available across more than 10,000 outlets across the UAE:

• My Etisalat UAE app; using your credit card
• Dialling *101# and following the menu
• eRecharge – any denomination; minimum from AED 5
• Recharge cards – available in denominations of 25, 50, 100, 200 and 500
• eVoucher – available in denominations of 25, 50, 100, 200 and 500
• etisalat payment machines at over 1000 locations

To check your current balance – use My Etisalat UAE app, dial *121# or *101# and follow the menu, or call 121.
To know the current balance of your pack, text “VBB” to 1012 or use the My Etisalat UAE app. To simply recharge your Visitor Line, use the below codes.

Where can I buy the Visitor Line?

The Visitor Line is available at all etisalat outlets and at all airport arrivals, covering Abu Dhabi, Dubai and Sharjah. It’s also available in outlets in malls and other key tourist spots including:

I have consumed the benefits. What can I do to use the line?

After bundle consumption, you can recharge the line using any of the recharge methods. Pay-as-you-go charges apply.

Pay-as-you-go (PAYG) tariffs are as follows:

How long can I use my Visitor Line?

You can use the Visitor Line for 30 days from the date of activation.

My phone is old. Will the SIM card work with it?

New Visitor Line is sold with the TRIO SIM card (2FF+3FF+4FF cuts).

I misplaced my SIM card. How much does it cost me to replace it?

SIM card replacement charge is AED 52.50 (5% VAT included). You can get a new SIM card at any Business Centre or outlet.

Can I retain my number, if I find a job and become a permanent resident of UAE?

After 30 days from activation, just log onto the My Etisalat UAE app or dial *101# to upgrade to Wasel Prepaid service. You will retain the same number and up to AED 100 of your Visitor Line balance will be transferred. Following this, please visit the nearest etisalat Business Centre or outlet to fulfil your UAE resident registration process, with valid identification documents.

I have a balance of AED 50 on my Visitor Line. Will I still have it after migration?

Minimum balance that can be migrated is limited to AED 100.

Can I subscribe to other etisalat tariff plans, bundles or promotions on the Visitor Line?

Visitor Line comes with its own rich set of exclusively designed packs and hassle-free experience. Stay connected with your friends and family with the all-in-one Visitor Line. Simply choose a suitable pack and enjoy your stay in the UAE. For additional combo and data packs, dial *101# and follow the menu.

Are there any restrictions on the usage of the provided benefits?

• Flexible minutes apply only to some countries – click hereto see the list
• Flexible minutes can be used to call local and international numbers but do not include incoming roaming calls
• There are some numbers allowed to be called and some that are blocked, please see the attachment

Will I be able to roam with the Visitor Line?

Yes, you will easily be able to enjoy roaming services, but while roaming, the visitor packs will not be available. You will need to recharge your line and the standard roaming tariff will apply.

Can I use my number to transfer credit to a friend?

Visitor Packs are not eligible for transferring credit. However, New Visitor Line can receive credit from any etisalat line.

What is the Wi-Fi service and how is it different from mobile data?

Wi-Fi service is provided to access the internet in certain areas wirelessly. These areas can be indoor or outdoor and are called Wi-Fi hotspots. There are two ways to connect to the internet wirelessly: one is Wi-Fi, which is considered more economical but with limited coverage (within the hotspot only) and the second is through a mobile network. A mobile network has wider coverage for mobile data or internet connectivity.

Where is etisalat Wi-Fi service available?

The etisalat Wi-Fi service is available at major public areas including shopping malls, cafes, restaurants and parks (in process). Just search for etisalat Wi-Fi on your device, and if you are in areas where there is coverage, you will see the etisalat network to log on to.

How can I manage my Visitor Line or get support?

You can conveniently manage your Visitor Line through My Etisalat UAE app:

• Check your balance and track your usage
• Subscribe instantly to a pack of your choice
• Get notifications when you are running out of minutes, data and SMSs allowance
• Recharge your line
• Live chat for support from our agents

My Etisalat UAE app works with iOS, Android, BB10 OS and Windows. Download My Etisalat UAE app now from your app store and enjoy maximised convenience. Alternatively, you can visit any etisalat Business Centre or call 101 from your mobile for any help at any time.

Will I get any extra benefits?

You will get one free Careem ride worth AED 100 upon purchase of the New Visitor Line.