Du PAYG

FAQ’s

1. How do I claim my bundle?

As soon as your SIM is delivered and successfully activated, please visit our official partner website, Buzzmobyl and enter the required details. The bundle will be activated immediately.

2. What do Flexi minutes mean?

Use your minutes for national UAE landlines, mobiles and 100 international destinations (except premium rate numbers). Click here to check list of countries.

3. How to check my remaining balance?

You can check your remaining balance by sending SMS “Bal” to 1355

4. How do I renew my bundle?

Bundles are automatically renewed every 30 days.

Make sure you have enough More Time balance.

If you don’t have enough More Time , make a recharge within 10 days.

If a recharge isn’t made within 10 days, your bundle will be deactivated until you activate it again.

5. What happens when my bundle expires?

Any unused benefits will be lost after your bundle expires.

6. Are there any charges for changing bundles?

No charges apply for changing bundles. To move to another bundle you have to consume either your voice or data allowance. When you move to another bundle you’ll get the new bundle’s benefits immediately. The benefits from the old bundle can still be used until they expire.

7. What if I run out of data?

You can dial *135# and check for options to buy an additional bundle.
* Free data is limited time offer

8. What are the charges after I run out of my monthly benefits?

Standard Voice Charges

AED 0.38/min (pay per second) (Inclusive of 5% VAT)

International Voice Charges

AED 2.52 /min (pay per second) (Inclusive of 5% VAT) Click here to check list of countries.

National SMS rate

AED 0.19 /SMS (Inclusive of 5% VAT)

International SMS rate

AED 0.63 /SMS (Inclusive of 5% VAT)

9. Which Prepaid plan should I be on, so I can subscribe to these data bundles?

All prepaid plans except for Tourist Plan.

10. How can I activate a data bundle?

Dial *135#5#1#

Follow the instructions to activate or deactivate the data bundles.

 

Bundle allowance*

Price Point (AED)*
(5% VAT inclusive)

SMS subscription codes (to be sent to 1355)

 

 

Recurrent Bundles (prepaid)

One-time off Bundles (prepaid)

200 MB Full + 200 MB Social

25

Data AED 25

Data AED 25

500 MB Full + 500 MB Social

55

Data AED 55

Data AED 55

1.1 GB Full + 1.1 GB Social

110

Data AED 110

Data AED 110

5 GB Full + 3 GB Social

210

Data AED 210

Data AED 210

25 GB Full + 15 GB Social

525

Data AED 525

Data AED 525

160 MB Full + 160 MB Social

21

Data AED 21

Data AED 21

450 MB Full + 450 MB Social

52.5

Data AED 52.5

Data AED 52.5

1 GB Full + 1 GB Social

105

Data AED 105

Data AED 105

3 GB Full + 2 GB Social

157.5

Data AED 157.5

Data AED 157.5

10 GB Full + 5 GB Social

315

Data AED 315

Data AED 315

11. How will I know I activated the data bundle?

You will receive a confirmation SMS once you activate your data bundle.

12. Can I use the data bundle while I am out of the country?

No, these data bundles can be only used within the UAE.

13. How can I check my remaining data balance?

To check your data balance anytime, SMS Balance to 1355.

14. What happens if I don’t finish my data bundle allowance within the validity?

Any leftover data will be lost once the validity is expired.

15. Will my data bundles renew automatically?

If you activated one of the recurrent data bundles, your bundle will renew automatically, every 30 days. However, if you activated a one-off data bundle, your bundle won’t renew automatically.

16. What happens if I buy another data bundle before I finish my current data bundle allowance?

If you activate a recurrent data bundle on top of another recurrent data bundle (upgrade/downgrade), then the benefits of the old bundle will remain until the expiry date and the renewal will be done on the new data bundle.
If you activate a one-off bundle on top of a recurrent data bundle or on top of another one-off data bundle, then every bundle will have its own expiry date. The usage will be deducted from the data bundle with the nearest expiry data first.

17. Can I recharge with data directly?

Yes, you can:

  • Dial *131*RechargeNumber# and press the call key
  • Dial *135# then follow the instructions
  • Recharge online without the need to log-in, simply visit ae/QR
  • Call IVR 135 from the line to be recharged, choose option 1, 3 and then 4
  • Recharge through our du appor My Account

18. How will I know if I received the data allowance?

You’ll receive a confirmation SMS once you recharge with the data option.

19. If I recharge with data, can I make calls or send SMSs?

No, when you recharge with the data option, you only get a data balance.

20. I made a recharge with data by mistake, can I reverse the recharge into regular credit?

No, but you can make another recharge with regular credit.

21. What happens if I recharge with data more than once?

Each data recharge will have its own validity period and the bundles will expire after their validity.

22. Can I transfer my data allowance with my friend?

No, data allowance can’t be transferred.

23. Will this data renew automatically?

No, it won’t renew automatically. You’ll have to make another recharge to top-up your data balance.