Frequently Asked Questions
What are the Premium Postpaid plans?
The Premium Postpaid plans are designed for those who are looking to be different; they own their own desired special mobile numbers that complement their lifestyles and ambitions.
Premium Postpaid Local 500
Premium Postpaid Flexi 500
Premium Postpaid Local 1000
Premium Postpaid Flexi 1000
*5% VAT excluded
Note: All plans above are on 24-month contracts and include 30 free Wi-Fi hours.
Who is eligible for the Premium Postpaid plan?
Any user can subscribe to the Premium Postpaid plan but only with a new premium number.
Which countries are excluded from the flexi minutes plans?
For the list of countries included in the flexible minutes, click here .
I like the plans but I need more benefits. Can I subscribe to the add-ons?
Yes, you can use any of the New Postpaid add-ons.
Will I be charged on a per-second basis?
Local and International minutes are calculated on a per-minute basis
It is the end of the month and I still have balance for my minutes allowance. Can it be carried over to the next month?
Balance in-bundle minutes can be carried forward to the next month.
(Note: Carried over minutes is valid for one month only, so it cannot be carried over again to another month)
If I am an existing postpaid or prepaid user, can I migrate to the Premium Postpaid Plan?
What are the usage rates for the Premium Postpaid plan?
The normal usage rates apply but on a per second basis after you’ve consumed all the bundled benefits.
- 5 fils/sec for local calls for 12 months plans
- 18 fils for national SMSs
- 60 fils for international SMSs
- AED 1/MB for data usage
- Standard International rates apply on per second basis
Can I use the available free data while roaming?
All plans offer local data usage only.
What happens if I wish to transfer the line to another person during the contract period?
Transfer of ownership is not allowed during the contract period.
What happens if I wish to cancel my contract during the contract period?
If you wish to cancel the contract, an exit charge of 1 month’s rental will apply, and your premium number will be deactivated.
Can I migrate my line to normal postpaid or prepaid?
During the contract period, migration to normal postpaid or prepaid is not allowed.